Warranty & Returns

At PeakVO₂, we stand behind the quality and performance of our products. If you experience an issue with your device, we're committed to helping you resolve it quickly and fairly.

Limited Warranty

PeakVO₂ warrants that the PeakVO₂ Core device will be free from defects in materials and workmanship under normal intended use for a period of one (1) year from the date of delivery to the original purchaser.

This warranty applies only to products purchased directly from PeakVO₂ or an authorized reseller.

What Is Covered

Manufacturing defects
Faulty electronic or mechanical components
Device malfunctions occurring during normal intended use
Failures resulting from defects in materials or workmanship

What Is Not Covered

This warranty does not cover:

Normal wear and tear
Cosmetic damage that does not affect functionality
Damage caused by misuse, abuse, accidents, neglect, or improper storage
Damage resulting from unauthorized modifications, repairs, or disassembly
Damage caused by improper cleaning or maintenance
Consumable components, including filters, tubing, and masks, except where a manufacturing defect is present upon delivery
Loss, theft, or unauthorized use
Damage caused by use outside the published operating specifications

PeakVO₂ reserves the right to inspect any product submitted for warranty evaluation before approving a repair or replacement.

Commercial Use Warranty

Devices used in commercial environments, including fitness facilities, clinics, wellness centers, universities, research organizations, or other multi-user settings, are covered by the same one (1) year limited warranty unless otherwise specified in a separate commercial agreement.

Consumable components used in commercial settings are not covered beyond defects identified upon delivery.

Returns Policy

Eligible PeakVO₂ Core devices may be returned within 30 days of delivery.

To qualify for a return:

The return request must be submitted within 30 days of delivery
The device must be in good working condition
Proof of purchase is required
All original accessories, manuals, and packaging must be included

Respiratory Product Hygiene Policy

Because PeakVO₂ products are used for respiratory measurement and come into contact with exhaled breath, certain items cannot be returned once opened or used.

The following items are non-returnable once opened:

Masks
Filters
Tubing
Other hygiene-related accessories

Opened respiratory accessories cannot be resold or reused for health and safety reasons.

Non-Returnable Items

The following items are not eligible for return:

Used masks, filters, tubing, or respiratory accessories
Products damaged by misuse or improper handling
Products missing major components or accessories
Final-sale items
Gift cards
Customized or special-order products

Cleaning Requirements for Returns

Returned devices must be cleaned and sanitized according to the instructions provided in the user manual before shipment.

PeakVO₂ reserves the right to refuse returns that:

Present a health or biohazard risk
Show evidence of contamination
Have not been reasonably cleaned before return

How to Start a Return

To initiate a return, contact our support team:

Email: support@peakvo2analytics.com

Please include:

Order number
Product serial number (if applicable)
Reason for return
Photos or videos if the product is damaged, defective, or not functioning properly

Our team will review your request and provide return instructions.

Refunds

Once a returned product is received and inspected:

Approved refunds will be issued to the original payment method
Processing may take 5–10 business days after approval
Original shipping charges are non-refundable

If a return does not meet the requirements outlined in this policy, a refund may be reduced or denied.

Exchanges

If a product is determined to be defective under warranty, PeakVO₂ will repair or replace the product at its discretion.

Replacement products may be new or refurbished to like-new condition.

Shipping Costs

Standard Returns

Customers are responsible for return shipping costs for non-defective products.

Warranty Claims & Defective Products

If a product is confirmed to be defective under warranty, PeakVO₂ will cover reasonable shipping costs associated with repair or replacement.

Damaged or Defective Deliveries

If your order arrives damaged or appears defective:

Notify us within seven (7) days of delivery
Retain all original packaging materials
Provide photos of the product and packaging

Failure to report shipping damage within seven (7) days may affect eligibility for replacement.

International Orders

For international orders:

Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges
International return shipping costs are the responsibility of the customer unless the product is confirmed defective under warranty
PeakVO₂ is not responsible for delays caused by customs processing or local import regulations

Limitation of Liability

To the maximum extent permitted by law, PeakVO₂ shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use its products.

PeakVO₂'s total liability under this warranty shall not exceed the original purchase price of the product.

Contact Us

Questions about this Warranty & Returns Policy?

Contact our support team: